What if my order isn't as described? Last updated Aug 5, 2021

If you receive an item that doesn’t match the listing or you’re unsure of the authenticity, you can open a return within 4 days of delivery. Submit your return request with details about the issue, then use our prepaid shipping label to send the item directly to us. Our Returns and Authentication Team will carefully review and inspect the item against the listing. If the item and the listing don’t match or the item cannot be confirmed as authentic, we'll refund you in full. 

How to open a Return

Log in to Tradesy and head to your Purchases page within 4 days of delivery.

  • On a browser: Click here.
  • On the iOS app: Select Me on the bottom toolbar and then Purchases from the menu. 
  • On the Android app: Select the "Me" icon in the top right corner and then Purchases from the menu.

Click the "Request Return" button by this item, and then select the return reason that fits best under ‘Not As Described’ and you’ll see a field pop up for any notes or additional info you want our team to have about the discrepancy.

Note: If you’re having trouble logging in to see your order, click here for troubleshooting.

Have questions? We're here to help.